INTRODUCTION

    At Redstone Industries, we believe in doing business with honesty and integrity. That includes being upfront about how we handle your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

    As a small company, we keep things simple. We don’t sell your information to anyone, and we only use it to serve you better.

    WHAT INFORMATION WE COLLECT

    When You Contact Us

    When you reach out to us through our contact form, by email, or by phone, we collect:

    • Your name
    • Email address
    • Phone number
    • The details of your inquiry or quote request
    • Any specifications or measurements you provide for custom work

    This helps us respond to your questions and provide accurate quotes.

    When You Visit Our Website

    Like most websites, we automatically collect some information when you visit:

    • What type of device and browser you’re using
    • Which pages you visit and how long you stay
    • Your general location (city/state level, not your exact address)
    • Your IP address

    We use cookies and similar technologies, including Google Analytics, to understand how people use our site so we can improve it.

    HOW WE USE YOUR INFORMATION

    We use your information to:

    • Respond to your inquiries and questions
    • Provide quotes for hoppers and custom fabrication
    • Process orders and arrange delivery
    • Communicate about specifications, delivery schedules, and installation
    • Improve our website and customer service
    • Send you information you’ve requested

    We will never:

    • Sell your information to third parties
    • Share it for marketing purposes without your permission
    • Send you spam or unsolicited emails

    WHO WE SHARE YOUR INFORMATION WITH

    As a small company working directly with customers, we keep your information close. We may share it only when necessary:

    Our Partners

    • Shipping companies – to deliver your hopper or products
    • Installation partners – qualified millwrights or contractors when coordinating installations
    • Suppliers like Conrad American or Concept Industries – when fulfilling your order
    • Our web hosting provider – to keep our website running

    Third-Party Services

    • Google Analytics – to understand how our website is used
    • Google Maps – for location services on our contact page
    • Facebook – for social media features

    These companies have their own privacy policies, and we encourage you to review them.

    Legal Requirements
    We’ll share your information if required by law, court order, or to protect our legal rights.

    COOKIES AND TRACKING

    Our website uses cookies (small data files stored on your device) to:

    • Remember your preferences
    • Understand how you use our site through Google Analytics
    • Enable social media features

    You can disable cookies in your browser settings, but some parts of our website may not work properly without them.

    HOW LONG WE KEEP YOUR INFORMATION

    We keep your information as long as we need it to serve you:

    • Quote requests: Up to 3 years for business records
    • Customer communications: Duration of our relationship plus 3 years
    • Website analytics: Aggregated data kept indefinitely; individual data per Google’s settings

    KEEPING YOUR INFORMATION SECURE

    We take reasonable steps to protect your information:

    • SSL encryption when you submit forms
    • Secure server hosting
    • Limited employee access to personal information
    • Regular security reviews

    However, no internet transmission is 100% secure. While we do our best to protect your information, we can’t guarantee absolute security.

    YOUR RIGHTS

    You have the right to:

    • Request a copy of the information we have about you
    • Ask us to correct inaccurate information
    • Request that we delete your information (with some legal exceptions)
    • Opt out of marketing communications anytime
    • Get your data in a portable format

    California Residents
    If you’re in California, you have additional rights under the California Consumer Privacy Act (CCPA):

    • Right to know what information we collect and how we use it
    • Right to delete your information
    • Right to opt-out of selling your information (Note: We don’t sell personal information)
    • Right to not be discriminated against for exercising these rights

    How to Exercise Your Rights
    Contact us anytime:

    • Email: info@hoppercone.com
    • Phone: (605) 546-2368
    • Mail: 20304 421st Ave, Iroquois, SD 57353

    We’ll respond within 30 days.

    CHILDREN’S PRIVACY

    Our website and services aren’t intended for children under 13. We don’t knowingly collect information from children. If you believe we’ve collected information from a child, please contact us immediately.

    ABOUT OUR CONTACT FORM

    When you submit our contact form:

    • Your information is sent securely (SSL encryption)
    • We receive it by email and store it in our system
    • We’ll only use it to respond to your inquiry
    • You can opt out of future communications by contacting us
    • By submitting the form, you’re agreeing to let us contact you

    TEXT MESSAGES

    Sharing of Personal Information: 
    Redstone Industries LLC will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

    Opting Out of Text Messages:
    You have the right to opt out of receiving text messages from Redstone Industries LLC at any time. To opt-out, you can reply “STOP” to any text message you receive from us. 
     
    Consent and Opt-In:
    By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. 

    CHANGES TO THIS PRIVACY POLICY

    We may update this policy from time to time. When we do:

    • We’ll post the updated version on this page
    • We’ll update the “Last Updated” date at the top
    • For major changes, we’ll notify active customers by email

    QUESTIONS ABOUT PRIVACY?

    We’re here to help. Contact us anytime:

    Redstone Industries, LLC
    Attn: Privacy Inquiries
    20304 421st Ave
    Iroquois, SD 57353
    Email: info@hoppercone.com
    Phone: (605) 546-2368